Frequently Asked Questions
Welcome to our frequently asked questions page, where we try to provide simple convenient answers so some of the most common questions we get.
Please browse through the sections below to try and find your answer before contacting the PER4MAX team. That will help us focus on crafting custom PER4MAX wheelchairs for our valued customers.
Meet Marley
Company Mascot
Meet Marley, the official dog of PER4MAX. You can find Marley most days at the PER4MAX factory shop, nestled on top of an empty tire or wheel box.
What is PER4MAX?
PER4MAX provides quality, handcrafted, performance wheelchair solutions FOR the active disabled; designed and manufactured BY the active disabled. We have been empowering the wheelchair community with products tailored to support them in sport or everyday life.
That said, we’re not for everyone – PER4MAX is one of few wheelchair manufacturers that sell direct to the end consumer and we do so to empower our users to get the highest quality chair that meets their every want and need at an affordable price.
Put yourself in the same wheelchair as U.S. Men’s and Women’s Paralympic Gold medal athletes and start to Perform to the MAX!
How do I know which wheelchair is right for me?
PER4MAX believes that the difference is in the details. We collaborate with each individual end user to custom design and build each chair. We are there for you through the process, guaranteeing satisfaction. When starting your research process, we recommend you know three things about yourself:
1. What daily needs do you need your wheelchair to meet?
2. How important is comfort to you and your health?
3. What are you willing to spend to achieve these goals?
To talk to a sales representative and have an expert provide product suggestions based on your wheelchair wants and needs, please email SALES@PER4MAX.com
How long will it take to build my wheelchair?
The first thing to understand about PER4MAX is there is nothing generic about us; there are no one-size-fits-all options.
PER4MAX Founder and CEO, William Hernandez, provides input in the design for every chair based on custom measurements and personal preferences of each user.
Timing will vary based on the level of customization.
On average, PER4MAX aims to turnaround these customized chairs in approximately 5-7 months from the date the order is received.
Some seasons that delivery time may be extended due to popular demand.
Customers have the option to expedite their chair order for an additional fee. To contact someone regarding turnaround time, please CLICK HERE and where possible, include your reference number.
Where are PER4MAX wheelchairs made?
The short answer? ‘Merica.
But seriously, every single custom PER4MAX Wheelchair is designed and built by active disabled individuals, including current and former Paralympians, at our headquarters in Dallas, Texas.
No other wheelchair manufacturer compares to PER4MAX in quality, service or culture. We pride ourselves in building simple, handcrafted solutions to empower users to up their game. Each wheelchair is made up of a curated set of top-quality materials and tailored to meet your lifestyle.
Is there somewhere I can go to get measured?
Providing measurements to the best of your ability is the most important part of the order process. The PER4MAX team will work with you to make sure you have the most accurate measurements submitted with your order, but we need your help to get the wheelchair rolling.
- To begin, go to PER4MAX.FIT or print out our order forms
- Additionally, watch our video series “How to measure for your new wheelchair”
PER4MAX representatives are available across the globe. To be connected to your local representative or to request a PER4MAX rep attend a local event/meeting please email sales@PER4MAX.com.
How do I assemble my PER4MAX chair?
Instructions can be found by watching our Maintenance Videos
I wrecked my chair – What do I do?
Contact PER4MAX immediately with any repair inquiries. The first thing we’ll do is confirm if the chair is still under warranty. If the chair is still under warranty, we’ll pay for shipping to get it back to HQ for repair.
If your chair is not under warranty, contact us anyway. We’ve been in business for 20 years and would be happy to assess the damage and work with you to solve your problem.
Additionally, you may contact sales@PER4MAX.com for all repair inquiries.
How much do your wheelchairs cost?
Our entry-level custom design and handcrafted wheelchairs start at $2,500 – $3,000.
The average PER4MAX wheelchair costs about $3,500 – $4,000
The final cost is dependent on accessories and customization based on each person’s specifications.
How do I order a wheelchair?
The order form is the most important part — View our measurement process videos and start the order process by selecting one of our wheelchairs in the pro shop -or- by customizing your own at PER4MAX.FIT
If you still have questions, fill out this form on our Contact page or send an email to sales@PER4MAX.com
Does PER4MAX offer a warranty on their chairs?
The Thunder sports chair line comes with a 3 year manufacturers limited warranty.
All other models come with a 5 year limited warranty. These warranties apply to the frame only. Upholstery comes with a shorter warranty.
Outside parts are subject to that manufacturers’ warranty standards. Including Spinergy Wheels, cushions, backrests, and Froglegs
What forms of payment do you accept?
We accept all major credit cards along with PayPal, wire transfer, check or cash.
PER4MAX understands that sometimes the need for a chair is an unexpected expense. We’re here to empower and support you on your journey to independence.
To inquire about a payment plan, please email sales@PER4MAX.com.
How can I find out if my insurance covers PER4MAX wheelchairs?
We pride ourselves in being a Paralympian-owned business that sells directly to you, the end consumer, to provide the best quality product and service possible.
This also means you will need to take on some ownership in this process of ordering yourself, or a loved one, a quality custom PER4MAX wheelchair or adaptive equipment.
Some health insurances will help cover a portion of your equipment. Medicaid is not one of them.
There are dealers that will work with you towards the purchase of your PER4MAX chair if your insurance meets to appropriate criteria. Call your provider to learn more.
Note, our Skye, Shockwave, and Lightning are “K coded”.
Thunder chairs come with a 3 year warranty.
Contact by email at sales@PER4MAX.com
Are there suggestions/tips on how to cover some of the costs?
Many individuals fund their wheelchair through obtaining grants. Grant money used for mobility vehicles does not need to be repaid and can be combined with funds from other sources.
Getting in contact with organizations that are relevant to you and your needs will be most helpful with your purchase. Here are some links to organizations you may want to inquire with.
Challenge Athletes Foundation (ChallengedAthletes.org)
It is the mission of the Challenged Athletes Foundation (CAF) to provide opportunities and support to people with physical challenges, so they can pursue active lifestyles through physical fitness and competitive athletics. The Challenged Athletes Foundation believes that involvement in sports at any level increases self-esteem, encourages independence and enhances quality of life.
- Children, Adults – Individual) comes with a standard package
- NOV 2nd CAF deadlines are due.
- To reach out for a quote, please go to PER4MAX.fit.
- In April, you’ll know if you have been accepted/approved.
- Upon that time, we can complete your order form and move forward with production.
Kelley Brush Foundation (kellybrushfoundation.org)
The Kelly Brush Foundation (KBF) is dedicated to making active lifestyles a reality for those who have experienced a spinal cord injury. We offer the inspiration to believe and the grants to enable anyone to buy the equipment they need to get out and go.
As you’re looking for relevant grants to apply for, have all the information you need at the ready. Prepping the necessary documents, like your driver’s license number, financial information and medical records, will make the application process go much more smoothly.
PER4MAX is here for you on your journey to independence, so if you have any further questions regarding this process, please feel free to Contact Us -or- email direct Sales@PER4MAX.com
Do you ship internationally?
PER4MAX Wheelchairs are shipped from our factory shop in Texas to customers all over the United States and internationally around the world.
Shipping charges vary and will be included as a separate line item with your quote.
We’ve been in business for 20 years and have built a strong network of friends and partners. Let us know where you’re located and depending on your region, we may be able to connect you to one of our partners to satisfy your order.
Is it possible to return or exchange my PER4MAX chair?
PER4MAX aims to guarantee satisfaction and each chair is a custom product designed to perfectly fit you. If there’s something that doesn’t look/feel right, we’re here for you! We’d prefer to expedite the modifications necessary to ensure you’re happy with the final product.
If you’re set on a return, please confirm measurements were conducted and/or approved by a PER4MAX representative and the chair is under warranty. To begin that process, email Sales@PER4MAX.com
How to contact PER4MAX Wheelchairs
Send a direct message: